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State of Florida 
Hosted Interactive Voice Response
and Live Agent Answer Solution
Sprint is pleased to provide a completely hosted interactive voice response
(IVR) solution with a combination of automated and live communication
services for government agencies.
Managed by Sprint, the core service includes design, build and provision IVR
services to front-end a contact center that is scalable from a few to a few
thousand lines upon demand.

In addition to our IVR, we have live operator services providing highly trained 
operators handling everything from simple message taking to giving complex 
customer service and emergency call handling.

*   Overflow or after hour call handling
*   Advanced escalation
*   Out-sourced staffing
*   Tier 1 technical support
*   Customer service
 
To order :
  

Send a CSA to Sprint.
Who Can Purchase:

   State Agencies, Political Subdivisions (ie: Counties, Cities,
Municipalities, and other qualified Public Agency or Authority)
and State Universities.		 

Brochure:
   
Click here to download .pdf brochure

Pricing for Contact Center and Interactive Response Solutions
IVR
(state provided facilities)

Pricing
IVR
(Sprint subcontractor provided telecommunication facilities)
Pricing

Initial Set-up and Development Costs (includes programming, scripting, testing, etc.) for typical solutions, ICB available for more customer solutions

 

 Programming - $126.50/hour
Script Development - $93.50/hour
Web / Internet Development - $159.50/hour

Initial Set-up and Development Costs (includes programming, scripting, testing, etc.) for typical solutions,ICB available for more customer solutions

 Programming - $126.50/hour
Script Development - $93.50/hour
Web / Internet Development - $159.50/hour
One-time IVR Script Charge $346.50/script One-time IVR Script Charge $346.50/script
Up to 50,000 minutes per month $0.033/minute Up to 50,000 minutes per month $.124/minute
Between 50,000 and 250,000 minutes per month $0.0309/minute Between 50,000 and 250,000 minutes per month $.114/minute
Between 250,000 and 500,000 minutes per month $0.0289/minute Between 250,000 and 500,000 minutes per month $.107/minute
Greater than 500,000 minutes per month $0.0272/minute Greater than 500,000 minutes per month $0.094/minute
       
Call Transfer from IVR to External Location $0.0649/minute Call Transfer from IVR to External Location $0.065/ minute
Pricing for Live Agent/Operators
Initial Set up and Development Costs (includes proramming, scripts, and testing, etc.):

Script Development for Live Agent with standard CRM

$93.50/hour
CRM Customizations
$126.50/hour
Database Enhancements
$159.50
Web/Internet Development
$159.50
Business Process Analysis
$159.50
Initial Script Setup Fee
$1,177.00
Operator Script Fee per Application
$68.75/month/script
Agent calls with Standard CRM:
Up to 50,000 minutes per month
$1.43/minute/application
Between 50,000 and 250,000 minutes per month
$1.36/minute/application
Between 250,000 and 500,000 minutes per month
$1.18/minute/application
Greater than 500,000 minutes per month
$1.03/minute/application
Project Managment Activity
$115.00/hour
External Call Transfer
$.065/minute
Agent Training
$27.50/hour

Click here to get Acrobat Reader

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