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Sprint’s Employee Survey provides detailed, dynamic data about employee satisfaction with many aspects of their employment with Sprint. The survey, which has roughly 100 questions, addresses multiple aspects of the employment relationship such as manager
effectiveness, risk taking and employee perception of the Sprint brand. The survey provides detailed information on each of these key indicators which Sprint then addresses through a variety of projects and programs to improve the employment relationship. The survey does not result in a single net "satisfaction" score.
In May 2011, all active Sprint employees received an invitation to participate in the survey. The survey received a strong response rate of approximately 71%. Key findings from this survey include:
An excellent example of the way the Employee Survey has worked to the betterment of our employees, our company and ultimately our customers can be seen in the areas pertaining to the effectiveness of Sprint's managers and leaders. We recognize that a positive relationship between an employee and a manager is critical for the employee's satisfaction and performance. The Employee Survey has allowed us to see opportunities to strengthen this relationship across the company through programs that address work/life balance, performance management and management behaviors. As a result, scores from the questions relating to Sprint employees' perceptions of their managers are significantly above peer benchmark comparisons (+.17).