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Sprint’s customers have high expectations of our company, and we, in turn, have high expectations of our employees. That's why we hire the best and the brightest. Once an employee is hired by Sprint, he or she quickly becomes part of a dynamic workforce, one that will offer up many challenges and opportunities.
Sprint provides tools and resources to new employees to ensure that their experience with our company is a great one. Once an employee starts, he or she gains access to Welcome to Sprint, our new employee website. The site offers a new employee a personalized online experience enabling quick connection and socialization to the company's resources, brand and culture. Welcome to Sprint also incorporates an internal social network for new hires to interact with one another and ask questions. In addition, new employees work closely with their direct management teams to create detailed Individual Development Plans.
Front-line employees, who make up the vast majority of Sprint's new hires, receive significant training when they join the company. New retail representatives receive approximately two weeks of training and are part of a "buddy" program. New customer care representatives receive six to eight weeks of training tailored to the types of calls they will be receiving. This training is scenario-based and includes a mixture of classroom learning and time in a live environment. New customer care representatives get assistance from trainers and other subject matter experts to help create a strong comfort level for the new employee and a positive experience for our customers.