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At Sprint, we think about our customers in every decision we make. Our steadfast focus on the customer experience over the last few years has helped us achieve significant improvements in first call resolution and overall customer care satisfaction. This momentum is the reason Sprint is now regularly recognized by many leading third-parties for customer service and overall customer satisfaction.
Sprint provides a variety of wireless devices designed to meet the needs of our diverse customer base. Regardless of style or use, wireless devices should be used responsibly. As a part of our commitment to customers, we try to provide educational tools about the use of products and services we sell.
Distracted driving is an important issue that Sprint takes seriously. Sprint recognizes the risk customers and others face when they drive distracted and we've taken a proactive position to provide awareness and education about the dangers of distracted driving, as well as technology solutions to promote better driving behaviors. To learn more about Sprint's Focus on Driving efforts, please visit sprint.com/drive.
Our 4Net Safety program provides helpful tips and tools to educate “tweens” and their parents about internet safety. Sprint also provides information here regarding radiofrequency emissions from wireless telecommunications facilities and devices.
At Sprint, we take our commitment to customers seriously. We are committed to anticipating customer needs and making our award-winning services accessible to all people. This is particularly true when it comes to our customers who come from traditionally underserved populations, such as the disabled community or low-income families.
We demonstrate our commitment by working with a number of phone manufacturers and vendors to offer wireless services and devices for both our Sprint and Nextel networks that incorporate easy-to-use features and are helpful to people with disabilities.
We also make sure that underprivileged customers have access to our products and services by offering various payment options through Virgin Mobile's award winning PayLo platform and free handsets with 250 free wireless minutes through Assurance Wireless .
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