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The Special Service Operations (SSO) team answering your call will assist with all escalation requests levels 1-5. If you desire to speak directly to a member of SSO management, the individual assisting you will ensure your request is met. Below is a contact list provided for your convenience, however, please be aware that to ensure your call will be answered at all times please use the above contact number.
| Level 1 | NTAC Engineer |
|---|---|
| Kirby Smith | 352-326-1024 |
| Phyllis Savage 4pm-12am |
352-326-1896 |
| Ben Smith 4pm-12am |
352-326-1724 |
| Dan West Wed-Sat, 12am-8am |
913-791-7383 |
| David Squires Sun-Wed, 12am-8am |
913-791-2194 |
| Level 2 | Supervisor |
|---|---|
| Greg Hand | 352-326-1723 |
| Wes Jones 4pm-12am |
352-326-1671 |
| Nate Stevenson 12am-8am |
913-791-7495 |
| Level 3 | General Manager |
|---|---|
| Kim Johns | 352-326-1582 |
| Level 4 | Director |
|---|---|
| Monte Johnson | 913-791-7321 |
| Level 5 | Vice President |
|---|---|
| Mike Seitz | 913-791-4949 |
Times indicated are in the Eastern time zone.