As part of out current customer comeback conversion process, the CLEC is notified via a manually faxed copy of the Loss Notification Form whenever one of their CLEC customers requests Sprint to become their telecommunications service provider. Sprint has evaluated the ordering process for Sprint customer comeback conversions and will be making improvements effective January 4, 2006 that will mechanize the Loss Notification process and provide the CLECs that utilize IRES the ability to electronically monitor conversion activity affecting their customers. Customers not using IRES will not be affected by this change, but will also not be able to take advantage of this improvement.
The following new processes will take effect January 4th:
Comeback Process - Resale and LWS (formerly UNE-P)
- Sprint will create a disconnect purchase order number (PON) in IRES for the CLEC that is losing the customer.
- The disconnect PON will begin with "CMBK" (comeback) and include the telephone number converting to Sprint.
- The disconnect PON will generate a firm order confirmation (FOC) in IRES that will be sent via auto-FAX to the CLEC that is losing the customer. This FOC will serve as the Loss Notification.
- The disconnect PON will appear on the IRES Tracking screen under the unique CLEC operating company number (OCN) of the CLEC that is losing the customer, along with other orders that have been written by the CLEC. This data can be sorted within IRES.
Comeback Process - Loop
- The CLEC will continue to receive a standard, manually faxed Loss Notification Form from the Sprint retail centers to coordinate a conversion time for the comeback.
- Once a coordinated conversion time has been established, Sprint will create the disconnect PON in IRES for the CLEC that is losing the customer.
- The disconnect PON will begin with "CMBK" and include the ECCKT converting to Sprint. (The ECCKT is the circuit ID that has been assigned to the end-user customer loop and is reflected on the Loop tab in IRES.)
- The disconnect PON will generate an FOC in IRES that will be sent via auto-FAX to the CLEC. This FOC will serve as the Loss Notification.
- The disconnect PON will appear on the IRES Tracking screen under the unique CLEC operating company number (OCN) of the CLEC that is losing the customer, along with other orders that have been written by the CLEC. This data can be sorted within IRES.
Comeback Process - Port In
- The CLEC will continue to receive a standard, manually faxed Loss Notification Form from the Sprint retail centers to coordinate a conversion time for the comeback.
- Once a coordinated conversion time is established, Sprint will create a directory only PON (Activity Type of 'N', Request Type of 'J' on the Service tab) in IRES for the CLEC that is losing the customer.
- The directory only PON will begin with "CMBK" and include the telephone number converting to Sprint.
- The disconnect PON will generate an FOC in IRES that will be sent via auto-FAX to the CLEC that is losing the customer. This FOC will serve as the Loss Notification.
- The directory only PON will appear on the IRES Tracking screen under the unique CLEC operating company number (OCN) of the CLEC that is losing the customer, along with other orders that have been written by the CLEC. This data can be sorted within IRES.
If you have further questions, please contact your sales manager.
