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CLEC Ordering/Billing

The National Exchange Access Center (NEAC) located in Decatur, Indiana and Leesburg, Florida serves as the single point of contact for all Competitive Local Exchange Carriers (CLEC).

This center is responsible for all CLEC end user order activity, which would include both resale and UNE type services. They are also responsible for Directory and Billing issues.

The NEAC serves all Sprint Local areas: FL, IN, KS, MN, MO, NC, NE, NV, NJ, OH, OR, PA, SC, TN, TX, VA, WA, and WY.

For ordering, provisioning or billing questions, please call:

  • Decatur, Indiana Ordering/Provisioning/Billing: (800) 578-8169
  • Florida Ordering/Provisioning: (877) 398-2036

NEAC Escalation List

Billing Disputes

If you need assistance with access services, please contact the National Access Service Center (NASC) located in Decatur, Indiana or Leesburg, Florida.

NASC Information

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