Legal / Regulatory & Consumer Resources

Unlocking your Sprint device

 

Domestic SIM Unlock (DSU) refers to enabling the SIM slot of your device to allow you to insert another carrier’s SIM card. SIM unlocking a device will not necessarily make a device interoperable with another carrier’s network. Additionally, SIM unlocking a device may enable some functionality of the device but not all (e.g., a SIM unlocked device may support voice services but not data services when activated on a different network). NOTE: Not all devices are capable of having the SIM slot unlocked.

Please note, Sprint Prepaid devices which the owner has attempted to reprogram or activate on another carrier's network or otherwise altered from its initial programming or settings may not be able to be reactivated with Sprint Prepaid services.

Sprint Prepaid will only activate devices certified to work with Sprint Prepaid services. Sprint Prepaid cannot unlock phones other from carriers.

General Eligibility for Unlocking

Sprint Prepaid will assist with unlocking a device under the following circumstances:

  • The device has not been reported as lost or stolen or otherwise flagged as ineligible to be unlocked
  • The device has been active on the associated account for at least 12 months with the account active at that time

If you believe you meet the above requirements and would like to request that your DSU-capable device be unlocked, contact Sprint Prepaid Customer Care by dialing 855-639-4644.

Determining your device capabilities

The following is a list of some of Sprint Prepaid’s most popular DSU-capable devices. The following list is not necessarily a comprehensive list of Sprint Prepaid-certified devices.

 

Device

Domestic SIM Unlock (DSU)
A domestic SIM unlock allows a device owner to insert another domestic carrier’s SIM card into the device in order to attempt to activate the device on that carrier’s network.

Apple iPhone 5s

X

Apple iPhone 5c

X

Apple iPhone 6

X

Apple iPhone 6 Plus

X

Apple iPhone 6s

X

Apple iPhone 6s Plus

X

Apple iPhone SE

X

HTC One M9

X

LG G Flex2

X

LG G4

X

Samsung GS6

X

Samsung GS6 Edge

X

Samsung GS7

X

Samsung GS7 Edge

X

For devices that are not Domestic SIM Unlockable, Sprint may be able to provide a Master Subsidy Lock ("MSL") code to eligible customers.

The MSL code was utilized with many devices manufactured prior to February 2015. While Sprint Prepaid can provide the MSL code to eligible customers, this does not mean that device will be accepted by another carrier or interoperate with another carrier's network. Whether another carrier will accept and activate a device is subject to that carrier's policies and capabilities. Additionally, Sprint devices which the owner has attempted to reprogram or activate on another carrier's network or otherwise altered from its initial programming or settings may not be able to be reactivated with Sprint Prepaid services.

Note Regarding Sprint Prepaid's Unlocking Policies
Sprint Prepaid may refuse any unlock request that would result in an abuse of these policies or is part of an effort to defraud Sprint Prepaid or its customers. These policies are subject to change at Sprint Prepaid's discretion without advance notice.