Many Sprint phones or tablets (“devices”) have been programmed with a master subsidy lock or “MSL” that locks the device to certain operational parameters for use on Sprint’s network and prevents the device from being activated, as locked, on other carriers’ networks. Sprint will provide the necessary Code to unlock the MSL, upon request, provided the requested device is capable of being unlocked and you have met the unlocking requirements provided below.
Important note: Not all Sprint devices have a locking code or locking function that can be unlocked by Sprint (e.g., the iPhone 5S and 5C cannot be unlocked to allow the device to activate on a different carrier’s network in the United States). On certain devices, not all functionality may be unlocked (e.g., for some smartphone devices, Sprint may be able to unlock the CDMA/voice functionality of the device but unable to unlock the GSM/UMTS/LTE portion of the device). Even if unlocked, Sprint devices will not necessarily work on another carrier’s network. Whether an unlocked Sprint device can be used on another carrier’s network is subject to that carrier’s policies and network compatibilities. Even if a different carrier will activate a Sprint device on its network, Sprint does not make any guarantees as to a Sprint device’s performance on another carrier’s network or that any or all device features or functionalities will be fully or partially operational. Although a phone manufacturer may manufacture the same device model and name for different wireless carriers offering wireless service in the United States, Sprint devices are specifically designed to function on Sprint’s network and Sprint’s frequencies and technologies. Sprint generally will not be able to activate a non-Sprint branded phones on to its network.
Sprint will provide the Code to unlock the MSL on a Sprint device under the following circumstances:
If you meet the above requirements and would like to request the Unlock Code for your Sprint device, contact Sprint Customer Care by dialing *2 from your Sprint mobile device or call 888-211-4727.
Sprint may refuse any unlock request that would result in an abuse of this policy or is part of an effort to defraud Sprint or its customers. This unlocking policy is subject to change at Sprint’s discretion without advance notice.
Traveling abroad? Sprint may be able to unlock your phone in order for you to use while traveling internationally. For certain devices, Sprint will unlock a device that has been active for at least 90 days on an account that is in good standing. For more information, visit www.sprint.com/international.