Sprint is committed to providing the best wireless broadband Internet access service experience possible for its customers. To ensure that all Sprint customers enjoy the best possible network experience, Sprint uses reasonable network management practices that are consistent with industry standards. Sprint also prohibits certain wireless data customers from engaging in certain data uses. Information concerning these prohibited uses can be found in our point-of-sale materials and online in our Important Service Terms located at sprint.com.
The following Frequently Asked Questions are intended to help clarify for Sprint's retail customers what Sprint means by network management and explain Sprint's (and its providers') network management techniques and approaches.
Sprint manages its network with the goal of delivering the best possible wireless broadband Internet access experience to its customers. Wireless network resources are not infinite. Managing the network is essential to promote the use and enjoyment of wireless data by our customers. We use reasonable network management practices that are consistent with industry standards. Just as the Internet continues to change and evolve, so, too, will our network management practices to address the challenges and threats on the Internet.
If Sprint didn't manage its network, our customers would be subject to the negative effects of spam, viruses, security attacks, network congestion, and other risks and degradations of the service. By engaging in reasonable and responsible network management, Sprint can deliver the best possible broadband Internet access experience of its customers.
Sprint uses various tools and techniques to manage its network, deliver its service and ensure compliance with its prohibited network use and related requirements, which are available in Sprint point-of-sale materials and online. These tools and techniques are dynamic, like the Sprint network and its usage, and Sprint may update the tools and techniques it uses. Sprint's network management activities may include identifying spam and preventing its delivery to customers, detecting malicious Internet traffic and preventing the distribution of viruses or other harmful code or content, allocating spectrum and network resources amongst customers, devices, and price plans, and using other tools and techniques to deliver the best possible broadband Internet experience of Sprint's customers.
Yes. The wireless industry is highly dynamic. As the Internet and related technologies continue to evolve and advance, Sprint's network management tools will evolve and keep pace allowing Sprint to deliver an excellent, reliable and safer online experience to all of our customers. We will provide updates here and in other appropriate locations if we make important or significant changes to our network management techniques that impact customers.
Yes, Sprint deploys Network Optimization capabilities for video and web traffic on the Sprint Wireless Network. Intent is to improve overall user experience and increase network efficiency. Optimization helps improve page load times and reduces video stalling. The optimization technology provides for the elimination of wasted data transmissions that result from lack of coordination between applications, network, and device, for example stopping transmission of video after a customer has stopped viewing it. It also matches media transmission quality to the capability of the device viewing the media. In addition, for customers on devices or plans subject to prioritization management, Sprint may limit streaming video throughput or put in place other prioritization policies as needed to ensure efficient use of network resources. These network management practices reduce network data tonnage, freeing up capacity with the goal of providing for an overall better network experience for all Sprint customers.
Optimization is deployed for RTSP and HTTP video traffic and all HTTP web traffic. Video optimization uses four basic technologies:
Web optimization uses three basic technologies:
From time to time, Sprint may push software updates to your device to improve device features, security, and performance. These updates may include components that optimize the way your device and application on the device use network resources by, for example, managing connections between a user's wifi networks and the Sprint network or by managing the intervals at which certain background application connect to the network. Updates that manage radio resources are intended to improve performance and device battery life while at the same maintaining a high quality user experience.
Network bandwidth isn't infinite. In times of network congestion, the network segment or sector impacted doesn't have enough bandwidth to fully serve all customers requesting it. The network is designed to dynamically allocate available bandwidth in a way that is fair to all users. The fairness algorithms below describe the approach. The resulting impact to the end-user experience is that the user may temporarily experience slower-than-normal data speeds until the congestion has passed.
In addition to employing fairness algorithms, Sprint may also use prioritization to prevent network congestion. Customers on devices or plans subject to prioritization management may experience throughput limitation or other prioritization policies as needed to make additional network resources available to users on higher priority devices or plans.
Sprint currently employs prioritization to improve data experience for the vast majority of users on Sprint’s CDMA and LTE networks. The heaviest data users consume a disproportionate share of network resources and cause a negative user experience for the rest. To more fairly allocate network resources in times of congestion, customers falling within the top 5% of data users may be prioritized below other customers attempting to access network resources, resulting in a reduction of throughput or speed as compared to performance on non-congested sites.
Though the exact amount of data used before a customer falls within the top 5% of data users will vary from month to month, currently customers who typically use 5 GB or more in a given month are likely to fall within the top 5% of data users. To get an estimate of approximately how much data certain activities use in a month, visit sprint.com/datacalculator.
The top 5% of data users will be determined on a monthly basis. If a customer is identified as falling within the top 5% of data users, the customer will be subject to network prioritization for the following month. However, customers that continue to fall within the top 5% of data users will continue to be subject to prioritization.
The goal of congestion management is to enable the majority of users to have access to a fair share of the network at peak times, when congestion occasionally occurs. Most customers will notice an improved wireless data experience due to Sprint's congestion management. Customers subject to prioritization may experience reduced throughput or speed compared to their normal experience on non-congested sites.
Because of the peaked nature of wireless data traffic, congestion management software is actively looking for network congestion at all times. When it detects congestion, the fairness algorithms described above and network prioritization are triggered to ensure that more Sprint customers enjoy the best possible network experience.
Sprint monitors how user traffic is affected by congestion management and makes adjustments as reasonably necessary to ensure that our wireless data users have a high-quality wireless broadband Internet access experience. Sprint also evaluates its overall network performance and enhances its network by adding capacity or making other network adjustments to address congestion and performance issues.
They are two separate issues. Congestion management works to optimize the experience of all users in the congested area. It works independent of any caps or overage charges that may apply based on the user's price plan and monthly usage.
Yes. In addition to the heavy user treatment outlined above, Sprint also reserves the right to alter the priority of other customers on specific devices or plans on the Sprint network. Customers on devices or plans subject to prioritization management may experience a reduction in throughput or speed. This ensures additional network resources are available to users on higher priority devices or plans. Sprint reserves the right to initiate additional prioritization management policies on plans and devices subject to prioritization at its sole discretion as needed to allocate network resources to higher priority devices or plans.
Sprint's service terms prohibit some uses of data usage and Sprint reserves the right to take action when customers violate these terms, including but not limited to: but not limited to: offering you a different service plan, limiting data throughput speeds or quantities, or denying, terminating, ending, modifying, disconnecting or suspending your service, or declining to renew your service. Details about prohibited usage policies can be found in your applicable service plan’s terms at sprint.com/legal.
No. They are treated just like any other data application on the network and traffic from these applications is subject to the same congestion management controls as any other Internet traffic.
Sprint strives to deliver to its customers access to all the lawful, legitimate and non-infringing content that the Internet has to offer. However, we are committed to protecting customers from spam, phishing and other unwanted or harmful online content and activities. Sprint uses industry standard tools and generally accepted best practices and policies to help it meet this customer commitment. In cases where these tools and policies identify certain online content as harmful and unwanted, such as spam or phishing websites, this content is usually prevented from reaching customers. In other cases, these tools and policies may permit customers to identify certain content that is not clearly harmful or unwanted, such as bulk email or websites with questionable security ratings, and enable those customers to inspect the content further if they want to do so.
Yes. Sprint uses normal industry security practices to protect the Sprint network elements from unauthorized access and attack.
Yes. Only Sprint-approved devices may be used on the Sprint network.
Depending on your service plan, information concerning Sprint's coverage and network performance can be found at:
Sprint postpaid and contract plans and service: sprint.com/coverage.
Sprint Prepaid plans and service: sprint.com/prepaidcoverage
Information on the speed of our network can be found at:
Sprint's terms and conditions, including guidelines on such topics as service plans, activation procedures, data usage and dispute resolution, can be viewed at the bottom of all of our online shopping pages. Terms and conditions also can be viewed here: sprint.com/legal.
Detailed information on all of Sprint's broadband Internet access service plans for phones, broadband cards, laptops, tablets, mobile hotspots, and more can be found on Sprint's online shopping pages at:
Sprint postpaid and contract plans: sprint.com/plans
Sprint Prepaid plans: sprint.com/prepaid.
For questions that are not answered on this page, Sprint customers may contact customer care at 888-211-4727, by dialing *2 from your Sprint phone or by any of the methods listed on our customer service contact page located at: sprint.com/contactus. For information on resolving disputes with Sprint, please review our terms and conditions under the heading "Dispute Resolution" located here: sprint.com/legal.