Legal / Regulatory & Consumer Resources

Legal / Regulatory & Consumer Resources

Sprint Legal and Regulatory documents page. This page provides convenient access to Sprint’s consumer terms and conditions, policies, customer notices, regulatory information, and legal initiatives.

Consumer General Terms and Conditions of Service: These terms and conditions are part of your Agreement with Sprint. Carefully read all of the parts of your Agreement, including the mandatory arbitration provision in which we both agree to mandatory arbitration that provides that (except for matters properly brought to small claims court) any claim, controversy, or dispute of any kind between you and Sprint must be resolved by final and binding arbitration on an individual and not a class-wide or consolidated basis. Learn more

Sprint Prepaid Consumer General Terms and Conditions of Service: These terms and conditions are part of your Agreement with Sprint Prepaid. Carefully read all of the parts of your Agreement, including the mandatory arbitration provision in which we both agree to mandatory arbitration that provides that (except for matters properly brought to small claims court) any claim, controversy, or dispute of any kind between you and Sprint must be resolved by final and binding arbitration on an individual and not a class-wide or consolidated basis. Learn more

Open Internet Information: Sprint is committed to providing the best wireless broadband Internet experience, Sprint uses reasonable network management practices that are consistent with industry standards. Learn more

Privacy Policy: Sprint is committed to protecting the privacy of our customers and we continue to be at the forefront of work addressing ongoing privacy concerns impacting the entire wireless industry. Learn more about Sprint's efforts to protect customer privacy and actions customers can take to protect their data. Learn more

CTIA Checklist: With so many choices when shopping for wireless products and services, we want to be sure you find the right device and plan - and understand the fine print. That's why we've partnered with CTIA-The Wireless Association® to provide tools to help you make informed buying decisions. Learn more

CTIA Code of Conduct: With so many choices when shopping for wireless products and services, we want to be sure you find the right device and plan - and understand the fine print. That's why we've partnered with CTIA-The Wireless Association® to provide tools to help you make informed buying decisions. Visit the CTIA website to learn more.

Account Management Tools & Usage Alerts: Sprint offers our customers a number of ways to manage accounts and to avoid unanticipated voice, messaging, and data overages, through text and email alerts as well as online and phone access to account usage information. Learn more

Lost and Stolen Phones: How to protect your phone and your data. Learn more

Legal Notices: Customer notifications of legal initiatives. Learn more

Taxes and Surcharges: In addition to the monthly service charges billed for Sprint's Services, Sprint Surcharges, taxes, fees and other charges may be applied to your monthly invoice based on the type of wireless service you have and your geographical location. Learn more

Wireline Rates, Terms and Conditions: For personal and business wireline interstate, international and intrastate product-specific terms and rates; Important Sprint Wireline Rate Changes; Local Terms of Service; Notification of Rate Changes; rates for Non-Scheduled and Non-Tariffed Services; and Regulatory Postings. Learn more

Business Terms: Business wireless and wireline Standard Terms and Conditions for Communication Services and product-specific terms. Learn more

Customer Resources: More information about Accessibility for All, 911, Sprint Relay, and other consumer information. Learn more

Acceptable Use Policy: Terms applying to your use of and access to our website and network. Learn more

Visitors Agreement: Terms applying to your use of our website. Learn more

Copyright Notice: The materials available through this website and other websites owned or provided by Sprint (individually and collectively, the "Website") are the property of Sprint or its licensors, and are protected by copyright, trademark and other intellectual property laws. Learn more