Call us at 866-789-8292 M-F 8am – 11pm EST and Saturday & Sunday 9am – 9pm EST. We’ll give you instructions on whether you should return by mail or to a select Sprint store. Don’t forget to cancel any plans or services associated with an upgrade or new contract after you return the device.

Sprint’s return policy only applies to new equipment.

You’ll need:

• Original or photocopy of the receipt or packaging slip
• Like new equipment in the original box with all components and materials (manuals, packaging, battery charger, ear bud, clip, proof of purchase etc.)
• Device must be capable of being turned on with the display screen in working condition.
• For any devices or accessories purchased through a Buy One, Get One (BOGO) offer, all devices or accessories purchased must be returned/exchanged to receive a refund or comparable exchange. If exchanged, each device will be subject to the $35 restocking fee.
• A state issued photo ID or driver’s license (if returning by store)
• The purchasing credit/debit card (if applicable). Please note: Only the person whose name appears on the purchasing credit/debit card can return the item.
• Email address (if returning by mail)
• Account number (if returning by mail)

Return to the Sprint store where you made your purchase, or a select Sprint store if you are unable to return to the original store. Don’t forget to cancel any plans or services associated with an upgrade or new contract after you return your device.

You’ll need:

• Original or photocopy of the receipt or packaging slip
• Like new equipment in the original box with all components and materials (manuals, packaging, battery charger, ear bud, clip, proof of purchase etc.)
• Device must be capable of being turned on with the display screen in working condition.
• For any devices or accessories purchased through a Buy One, Get One (BOGO) offer, all devices or accessories purchased must be returned/exchanged to receive a refund or comparable exchange. If exchanged, each device will be subject to the $35 restocking fee.
• A state issued photo ID or driver’s license (if returning by store)
• The purchasing credit/debit card (if applicable). Please note: Only the person whose name appears on the purchasing credit/debit card can return the item.

Sprint partner purchases (ex: Best buy): Devices, accessories and equipment NOT purchased at a Sprint store, on Sprint.com or by phone through a Sprint representative, should be returned to the original point of purchase. Please note that returns are subject to that partner’s return policy.

• You get one exchange per 30-day period. Please note that an exchange does not extend the 30-day period.
• If your device has been activated, there is a $35 restocking fee for all exchanges due at the time of the exchange (Per Hawaii state law, this does not apply Hawaii residents).

Don’t forget to cancel any services for the device with-in 30 days, like your monthly rate plan, when you return your device or when you call us if you are returning it by mail.

New customers

We’ll:

• Refund any activation fee
• Waive your Early Termination Fee
• Only bill you for access and airtime charges you used through the date you cancelled your service.

Existing customers

If you recently upgraded your device or entered into a new contract with us by accepting a discounted or bonus service renewal offer and now you want to be restored to your previous contract and/or reactivate your old device, you must contact us within 30 days of your new contract or activation of your new device, whichever came first and return any devices, accessories and equipment. You will be charges a $35 restocking fee to return to your original phone.

We’ll:

• Refund any activation fee
• Restore you to your previous contract.* You will not be able to change back to your previous plan, if it is a plan we no longer offer. However, you will be able to switch to other plans we currently offer.
• Remove any credits or discounts received in exchange for your new contract term.

* Please note: The previous terms and conditions of your old contract will apply. If you terminate your contract before the end of your term, you’ll need to pay any applicable early termination fees.

You’ll get the amount you paid for the device at the point and date of purchase plus any taxes. Your refund excludes any instant discounts received at purchase or charges for shipping or deposit.

• If you paid cash, we’ll refund in cash up to $175 at the store, or for refunds of more than $175, we’ll issue a check within 14 business days.
• If you paid by check, we’ll issue a check within 14 business days as soon as your check clears.
• If you billed to your account, we’ll credit the amount back to that same account within 30 days after you return it to a Sprint store or mailed it to a warehouse. Your credit may take up to 1 or 2 billing periods to appear on your account. Deposit refunds are processed after the return is completed and take up to 2 billing periods after the device has been returned.

Replacement devices may be returned if defective, within 30 days of receipt. Contact the company who provided the replacement.

• Asurion 800-584-3666

Advanced Exchange:

• Sprint devices 888-211-4727 or *2
• Nextel devices 800-639-6111
• PowerSource devices 866-398-0455

Use the prepaid postage envelope included with your replacement to return the damaged or malfunctioning device. We’ll need the defective device within 10 days of you receiving your replacement. No other device will be accepted. If we don’t receive the device, an equipment non-return fees of up to $500 may be applied to your invoice.