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Information for customers who are deaf or hard of hearing

The Sprint Relay Store sells iconic and award-winning devices and relay services including a great wireless value for people who are deaf, hard of hearing or have a speech disability.

Sprint Relay Data Plan: Pricing varies by device. (Discounts do not apply to this plan.)

Smartphones require an additional $10 Premium Data add-on for unlimited data usage. Requires new activation with a 2-year agreement or upgrade. Important legal information. This plan includes the following while on the Sprint network:

  • Unlimited email
  • Unlimited Internet Access
  • Unlimited Instant Messaging (IM)
  • Unlimited Domestic Text and Picture Messaging (SMS)
    • Video text messages are not included
  • Incoming calls will be blocked and may be removed by contacting our video customer service (vcs@sprint.com).
    • The block is not removable on Android OS and Apple devices.
    • If the incoming call block is removed, you will be billed at $0.20/min for local voice calls or $0.40/min for long distance voice calls.
    • NOTE: 9-1-1 will not be blocked

The Premium Data add-on charge is required for smartphones. Sprint smartphones currently are: Android™, iPhone, BlackBerry®, HP/Palm® and Windows® phones.

For more information, visit Sprint Relay Store

Recommended Devices

Sprint recommends the following phones for our customers who are deaf or hard of hearing: Samsung Galaxy S 4, Apple iPhone 5S or 5C. Each of these devices may be used to access internet relay or wireless Captel by Sprint.

Stay informed and join the discussion

Visit the Hard of Hearing Technology blog in the Sprint Community, or friend Sprint Relay on Facebook.

Although Sprint IP, Fed IP, Sprint IP using IM, VRS and WebCaptel can be used for emergency calling, such emergency calling may not function the same as traditional 911/E911 services. By using Sprint IP, Fed IP, Sprint IP using IM, VRS and WebCaptel for emergency calling you agree that Sprint is not responsible for any damages resulting from errors, defects, malfunctions, interruptions or failures in accessing or attempting to access emergency services through Sprint IP, Fed IP, Sprint IP using IM, VRS and WebCaptel whether caused by the negligence of Sprint or otherwise. Featured devices may also be activated on voice plans. See Sprint Relay Representative for details and plan options. May require up to a $36 activation fee/line, credit approval & deposit. Up to $350/line early termination fee (ETF) for advanced devices & up to $200 ETF/line for other devices (no ETF for Agreements cancelled in compliance with Sprint's Return Policy). Sprint Relay Data Only Plan: Incoming calls are blocked. Outgoing calls will be billed at $0.20/minute (local voice calls) or $0.40/minute (long distance voice calls). The incoming call block may be removed by contacting our video customer service. If the incoming call block is removed, you will be billed at the same rate as the outgoing phone calls. Messaging: Includes text, picture and video for domestic messages sent or received. International messages sent or received from the U.S. are $0.20/msg from outside the U.S. are $0.50/msg. SMS voice messages may incur an additional data charge of $0.03/KB. Data: Premium content/downloads (games, ringers, songs, certain channels, etc.) are add'l charge. Text to 3rd parties to participate in promotions or other may result in add'l charges. Sprint TV includes select channels. For full Sprint TV lineup, visit sprintchannels.mobitv.com. Content and channel line-up subject to change. GPS reliability varies by environment. International services are not included. E-mail includes use of Sprint Mobile Email, Microsoft Direct Push technology via Active Sync™, Versamail, IBM Lotus Notes Traveler® or BlackBerry® Internet Service (BIS). Voice/Data Usage Limitation: Sprint reserves the right, without notice, to deny, terminate, modify, disconnect or suspend service if off-network roaming usage in a month exceeds: (1) voice: 800 min. or a majority of minutes; or (2) data: 300 megabytes or a majority of kilobytes. Prohibited network use rules apply. See in-store materials or sprint.com/termsandconditions for specific prohibited uses. Other Terms: Coverage not available everywhere. Sprint 3G network reaches over 274 million people. Offers & service plan features not available in all markets/retail locations or for all phones/networks. Pricing, offer terms, fees & features may vary for existing customers. Other restrictions apply. ©2011 Sprint. All rights reserved.