Contact Us: Personal Wireless

Sprint PCS Subscribers

Get online support, make a payment, or track a rebate for your Sprint PCS product or service.

Make a Payment

Pay by Mail:

UMB
P.O. Box 219554
Kansas City, MO 64121-9554

Pay Online:

Log in and select "Pay Invoice".

Pay by Phone:

Dial *3 TALK on your Sprint PCS phone and follow the voice prompts.

Billing & Support

Call

Dial *2 TALK from your Sprint PCS Phone
or 1-888-211-4727

Online Support

Send an email

My Sprint PCS
Log in to view, manage and pay your Sprint PCS account online.

Exchanges & Returns

30 Day Risk-Free Guarantee

Sales

Call

1-800-SPRINT1
7am - 1am Eastern Time
7 days a week

For Sprint PCS Phone Accessories, dial #222 TALK from your Sprint PCS Phone or call
1-800-974-2221.
M-F 9:00am - 10:00pm
Sat 10:00am - 8:30pm
Sun Noon -8:30pm

En Español

Llame al 1-800-SPRINT1
Oprima el 2

Nextel Subscribers

Get customer support, check the status of an order, or report network trouble for your Nextel product or service.

Make a Payment

Pay by Mail:

Please mail your payment to the remittance address printed on your invoice.

Pay Online:

Log in and pay your bill online each month using MyNextel.

Pay by Phone:

Call Customer Care at 800-639-6111

Billing & Support

Call

800-639-6111
Mon-Fri 7:00am - 10:00pm (Local Time)
Sat 8:00am-5:00pm (Local Time)

En Espanol
Llame al 800-639-6111
Oprima el 2

Online Support

Contact Customer Care

MyNextel
Access a wide range of online tools and services for your account.

Exchanges & Returns

30 Day Risk-Free Guarantee

Report Network Trouble

Having network-related trouble or issues with your Nextel cellular or Direct Connect® service? To repair your Nextel handset, visit a Service & Repair Center.

Sales

Call

1-800-SPRINT1
7am - 1am Eastern Time
7 days a week

En Español

Llame al 1-800-SPRINT1
Oprima el 2

Order Support

Orders Placed: Online | By Phone

Orders Placed in a Retail Store:

Please return to the store from which you made your purchase.

Check on an order

Phones, Accessories Order

Enter your nextel.com order number:

Use lowercase letters and include dashes. Example: XX-XXXX-1234567

Other Orders

Ring tones, wallpapers, games and applications >

Number transfers >

Become an Authorized Representative

Learn how to become an authorized representative for Nextel products.
View Details >

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Phone Sales

  • 1-800-SPRINT1

    7 am - 1 am Eastern Time
    7 days a week

  • En Español

    Llame al 1-800-SPRINT1
    Oprima el 2

Find a Store

Enter your zip code to find both Sprint and Nextel retail stores near you.