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Consumer Resources

Information to help you make smart decisions about communications products and services.

Network Enhancements

Photo of woman Sprint Nextel is enhancing its CDMA and iDEN networks across the country to provide customers with a richer wireless experience. Check out the Network Enhancements press kit to view detailed improvements for regions across the U.S.
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Consumer Resources

Notice to California Customers Re: Early Termination Fees
Sprint Clarifies Early Termination Fee (ETF) Policy Following Tentative Ruling in California Lawsuit

Consumer Alert: CTIA Voluntary Consumer Code
Information on Sprint's participation in the wireless industry association's consumer code

Consumer Alert: Protect Yourself From Wireless Spam
Tips for consumers on how to prevent text message (SMS) spam

Privacy Alert: Scammers Using Text Messages to Gain Banking Info
Important information on a new scam known as "SMiShing" that is impacting wireless device users

Video demo of Sprint's WebCapTel service
WebCapTel is Sprint's new free service for those who have trouble hearing on the telephone. To begin using the service, go to www.sprintcaptel.com to register, or for more information, go to: www.sprintrelay.com/webcaptel.htm.

www.sprintetfclassaction.com
Class Action Notice in Smith v. Sprint Spectrum, LP, JAMS Ref. No. 1220034325

Nissan Issues Alert Regarding I-Keys
The car company issued a warning that placing your electronic key too close to your cell phone could disable the key.

Area Code Splits & Overlays
Information for customers regarding area code splits & overlays.

Information Regarding Daylight Saving Time
Find out more about the 2007 Daylight Saving Time changes and how it may affect you.

Abbreviated Dialing
Important information for customers with certain Samsung and Motorola phones about dialing "abbreviated dialing codes" such as 211, 311, 511, 711 or 811.

Sale of Call Detail Records
At Sprint, our customers' numbers are private and their privacy is of utmost importance.

DTMF and Important 911 (APCO) information
Important information about 911 and DTMF (Dual Tone Multi-Frequency).

Accessibility for All
Sprint is committed to delivering accessible products and services for people with disabilities.

The Wireless Consumer Code
The wireless industry has developed a voluntary code to protect consumers' interests.

Sprint Relay
Sprint is the nation's largest provider of telecommunications relay service for the deaf and hard of hearing.

Submit a Cell Site
Use this resource if you have property you'd like Sprint to consider for broadcast facilities.

NCL: "Going Wireless"
A guide to shopping for wireless phones and service from the National Consumers League

NCL: "Telefonía Inalámbrica"
The Spanish-language version of "Going Wireless"

Consumer FAQs

Learn about wireless etiquette.
Wireless "Do Not Call" list hoax
Customer Privacy FAQ
Wireless AMBER Alert FAQs
Drive responsibly & report emergencies

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