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Awards & Recognition

Customer Experience

2010 | 2009 | 2008 | 2007

Top News!

  • Sprint won 6 ATLANTIC-ACM Awards for Business Connectivity and Wireless Business Excellence.

  • J.D. Power & Associates ranks Sprint in 2nd place in Retail Satifaction Study-Volume II, ahead of AT&T and Verizon.

2010

1Q

Sprint earned top honors in a Yankee Group and Mobile Enterprise Magazine study of business customer satisfaction. Sprint is ranked #1 among enterprise business customers for voice services and data services. Sprint ranked high in small and medium business customer satisfaction as well.

2Q

Sprint won a Bronze Quill from IABC for “The Newsroom Experience” microsite that was developed for Palm Pre.

Sprint is the most improved company in customer satisfaction, across all industries, over the last two years, according to results from the 2010 American Customer Satisfaction Index.

Sprint has received the Frost & Sullivan 2010 North American Product Leadership Award in Multi-Protocol Label Switching (MPLS) Service Level Agreements (SLAs) for Business Customers, outperforming rivals AT&T and Verizon.

Sprint wins Gartner & 1to1 Media CRM excellence award for reinventing the customer experience approach.

3Q

Sprint won 6 ATLANTIC-ACM Awards for Business Connectivity and Wireless Business Excellence. These awards were based on results from the 2010 Business Connectivity and Wireless Business Report Card, which rates carriers in key product and service categories based on more than 5,300 customer evaluations. Sprint won best-in-class awards for the ILEC/IXC category, including Customer Service, Brand (tie), Sales Reps (tie) Provisioning (tie), Enterprise Voice Value, and Enterprise Data Value (tie). In addition, Sprint Wireless won best-in-class for SMB Wireless Value.

For the second year in a row, Sprint received top honors in the Nemertes 2010 Pilothouse awards for MPLS Services. Sprint beat all rivals in the overall score, ranked highest in value and technology, and earned a close second in customer service.

J.D. Power & Associates ranks Sprint in 2nd place in Retail Satifaction Study-Volume II, ahead of AT&T and Verizon.


2009

Sprint received top honors in the Nemertes 2009 Pilothouse awards for MPLS Services. Sprint ranked highest overall and won top honors in each evaluation category -- value, customer service, and technology.

J.D. Power and Associates ranked Boost Mobile third and “among the best,” or earning five out of five Power Circle Ratings, in overall satisfaction in its 2009 U.S. Wireless Prepaid Customer Satisfaction Index Study.

Laptop magazine study gave Sprint first place in a tie for in-store customer service, and a second place tie for overall customer service in stores, web and via phone.

Atlantic-ACM, a leading provider of strategic research and consulting services serving the telecommunications and information industries, awarded Sprint with a 2009 Business Connectivity Carrier Excellence Award for Customer Service Service (ILEX/IXC) (tied with another carrier in this category). The award marks Sprint’s leadership in providing quality customer service for business customers using IP-based and converged solutions. Sprint also was a top scoring carrier for VoIP quality.

CIO Insight magazine recognized Sprint as the top wireless vendor to business for value.

KS&R Market Research ranked Sprint second among wireless carriers for customer satisfaction for service and repair.


2008

ATLANTIC-ACM

ATLANTIC-ACM awarded Sprint with the 2008 Domestic Wholesale Best in Class awards in the categories of Provisioning and Customer Service.

Nemertes PilotHouse Awards

2008 Nermertes PilotHouse Awards recognized Sprint for advanced Communications Services as a Favorite Provider/Major Carrier for Small Business Customers, and Favorite Provider/ Major Carrier for Mid-size Business Customers.

Nortel’s Enterprise Customer Recognition Awards

Sprint was recognized with the Business Innovation Best Practice award for designing the most creative approach for tackling tough business problems.

Pali Research

Pali Research ranked Sprint first in customer care response time in 3Q.

Pali Research

Pali Research ranked Sprint first in customer care response time in 4Q.

Tech Decisions & Financial Insights Research Firm

Tech Decisions and Financial Insights Research Firm named Sprint to the Insurer’s Choice, an annual listing of the top technology vendors that server the insurance industry.


2007

Strategy Analytics Wireless Media Lab

Sprint received the highest score for Portal Accessibility for providing customers the best online portal experience for access and download content, shortest time taken and highest user satisfaction.