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Laptop magazine study gave Sprint first place in a tie for in-store customer service, and a second place tie for overall customer service in stores, web and via phone.
Sprint received top honors in the Nemertes 2009 Pilothouse awards for MPLS Services. Sprint ranked highest overall and won top honors in each evaluation category -- value, customer service, and technology.
Atlantic-ACM, a leading provider of strategic research and consulting services serving the telecommunications and information industries, awarded Sprint with a 2009 Business Connectivity Carrier Excellence Award for Customer Service Service (ILEX/IXC) (tied with another carrier in this category). The award marks Sprint’s leadership in providing quality customer service for business customers using IP-based and converged solutions. Sprint also was a top scoring carrier for VoIP quality.
CIO Insight magazine recognized Sprint as the top wireless vendor to business for value.
KS&R Market Research ranked Sprint second among wireless carriers for customer satisfaction for service and repair.
ATLANTIC-ACM awarded Sprint with the 2008 Domestic Wholesale Best in Class awards in the categories of Provisioning and Customer Service
Nemertes PilotHouse Awards2008 Nermertes PilotHouse Awards recognized Sprint for advanced Communications Services as a Favorite Provider/Major Carrier for Small Business Customers, and Favorite Provider/ Major Carrier for Mid-size Business Customers
Nortel’s Enterprise Customer Recognition AwardsSprint was recognized with the Business Innovation Best Practice award for designing the most creative approach for tackling tough business problems
Pali ResearchPali Research ranked Sprint first in customer care response time in 3Q
Pali ResearchPali Research ranked Sprint first in customer care response time in 4Q
Tech Decisions & Financial Insights Research FirmTech Decisions and Financial Insights Research Firm named Sprint to the Insurer’s Choice, an annual listing of the top technology vendors that server the insurance industry
Sprint received the highest score for Portal Accessibility for providing customers the best online portal experience for access and download content, shortest time taken and highest user satisfaction