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If you subscribe to the Caller ID feature with your telephone company, you can now view Caller ID information directly on your CapTel phone display window. No need to check your Caller ID box. CapTel also now features True Caller ID, which displays the name and/or number of the person calling, depending on the type of Caller ID service you subscribe to. In the past, if you had Caller ID, you would only see the captioning service telephone number displayed whenever a person called.
The new Caller ID improvements go into effect automatically after an initial call is placed through the captioning service. If you are a Caller ID subscriber and you do not see Caller ID information on your CapTel telephone, please contact CapTel customer service for assistance at 1-888-269-7477 (Voice/CapTel) or 1-800-482-2424 (TTY). Or send an email to CapTel@CapTelMail.com.
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