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Sprint Relay(SM) is pleased to welcome two additions to the account management team: Susan Ordonez for Utah and Tom D'Angelo for Florida. We sat down with Susan and Tom to find out a little more about their background, and what their hopes are for the future of Sprint Relay.
What did you do before joining Sprint Relay?
Susan: I worked for more than 9 years with the Utah Division of Services for the Deaf and Hard of Hearing. The first three years I was the Circle of Friends Coordinator, which provided social and recreational activities for individuals who were deaf and disabled. The last 6 years I worked as a Hard of Hearing Specialist, providing outreach, information and resources to hard of hearing, late deafened, and their families.
Tom: I was a Consumer Relations Manager at CSD in Sioux Falls, South Dakota. I was responsible for service areas in the Midwest region. At the time I handled customer relations, marketed Video Relay Service and managed the South Dakota Relay outreach and equipment distribution program. I also was the Youth Connections Director of Camp Lakodia and the first camp director for the National Middlers Leadership and Literacy Camp program.
Why did you join Sprint Relay?
Susan: I joined Sprint Relay because I wanted to do something new and different. With my background and skills in working with the deaf and hard of hearing, Sprint Relay gives me the opportunity to continue to learn and grow, not only professionally, but personally as well. I love what Sprint Relay represents in the integrity and values in providing the best service in relay.
Tom: Sprint has given me an opportunity to expand and broaden my horizon in management and customer relations. In the past, I dealt with customers only, and now I work closely with state administrators. This is a great opportunity for me to see both sides and to make this a win-win situation for everyone within the state and citizens of Florida.
In terms of relay outreach, what are your plans for your state?
Susan: Since joining Sprint Relay, I've been working closely with Relay Utah and the Public Service Commission in conducting town hall meetings throughout the state of Utah to educate and learn from the community on the needs of relay services. One of the biggest needs is educating the public and businesses on not hanging up on relay callers. As part of outreach, we are utilizing the "Don't Hang Up" program as well as promoting CapTel through out Utah.
Tom: I have been traveling to different parts of the cities within the state to promote Florida Relay Service, meeting with customers and Public Service Commission administrators, and I co-hosted the Open House event to unveil the new relay center in Jacksonville.
What sort of community and extracurricular activities do you enjoy?
Susan: Since moving to Utah in 1991, I've been actively involved with SHHH and ALDA local chapters, promoting awareness in living with a hearing loss and empowering oneself through education and advocating for the rights of deaf and hard of hearing. I'm a strong believer in being a great role model as a hard of hearing person to younger generations, as well as people who have just lost their hearing.
Tom: I'm a Florida School for the Deaf and Blind parent. I attend Florida Association of the Deaf board meetings, and I enjoy spending quality time with my three kids (aged 5, 3, and 1) and wife.
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