Indus - Service Suite

Back to Field Service Automation

Features

• Customers and call center representatives can initiate service requests, schedule service appointments, and check service status from any Web browser
• Appointment scheduling is automated and immediate, and uses the supply and demand parameters that are set up in the Indus Service Suite Optimizer
• Schedule optimization and dispatch process determines field service technician and work order location by latitude and longitude coordinates

Customer Benefits

• Maximizes customer satisfaction while lowering the overall cost of service delivery
• Allows a customer to easily request and receive timely and accurate service appointments through the convenience of the Internet and mobile technologies
• Empowers front-line field service staff with comprehensive call management tools and information for responsive service support

Requirements

Run-time environment—Microsoft MapPoint Location server
Server location—Hosted application
Sprint Business Mobility Framework(SM) Transaction type—Locate and track
Future services—Messaging

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