Dexterra - Field Service

Back to Field Service Automation

Features

• Automates service responsibilities such as creating work orders, scheduling appointments, preparing for service calls, retrieving and updating spare parts inventories, and gathering customer information
• Leverages existing CRM, ERP, and other legacy information in the field

Customer Benefits

• Automation of current process increases information accuracy and improves communications
• Improved On-Site Labor Utilization and Scheduling - Reduced labor expenditure related to rapid deployment of tasks, prioritized with detailed information about each service request and history
• Improved Service Levels - Better customer satisfaction with improved service, timely reporting and invoicing, and validation of job complete through project sign-off

Requirements

Phones—Both Pocket PC and Smartphone devices
Microsoft hosted infrastructure—Dexterra SmartClient contains the core XML Web services used by every Dexterra application running on the mobile equipment
Sprint Business Mobility Framework(SM) Transaction type—Locate, track, and direct
Future services—Geo-Fencing, Triggered Presence, and Call Controls

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