Countermind

Back to Field Service Automation

Features

• Seamless user experience, validating information, receiving dispatches, recording pick-ups, receiving alerts or notifications, and customer confirmation
• The information collected in the field is integrated with business systems including: billing, dispatch, and customer service
• Flexibility with the innovative use of XML, Web Services, Microsoft .NET, and Java technologies

Customer Benefits

• Extends corporate business processes and technology infrastructure to field-based workforces
• Offers multiple integration models to maximize existing investments in enterprise systems
• Enables centralized management and provisioning of applications, users, and devices

Requirements

Phones—Windows and Java OS
Run-time environment—IBM WebSphere, Microsoft MapPoint Web services and Microsoft MapPoint Location server
Server location—Customer site
Sprint Business Mobility Framework(SM) Transaction type—Locate, track, direct, and message
Future services—Geo-fencing and triggered presence

Partner Site