BIT E-Technologies – Maptel Mobile Services

Back to Field Service Automation

Features

• Client Service Verification – Ability to actively notify customers of service representatives locations (proximity notification – Geo-fencing) and provide customers with the ability to get a real time visibility into service representatives location and their ETA’s and setup notification preferences. (e.g. Cable/Satellite Installation arrival and proximity notification vs. 6 hour service window).
• Mobile workforce Productivity – This service will enable mobile work force to locate another device, locate an address, access industry specific information and integrate all other services offer by MMSF.
• Dispatch Automation – Render multiple users in real time on the map in a given area (apply search filters like employee skill set, training or equipment and get a location of qualified/equipped mobile workers for your particular need)
• Geo-fencing – Initiate a business process or a customer notification according to device/user/asset location in relationship to customer/client/site/company location (i.e. send a message to customer and/or regional manager when person/device/asset is with 5 miles of customer site)
• Event notifications - Increase your client satisfaction and service level by having the ability for you or your client to receive real-time notification when events such as alarms are triggered and when incident reports are completed.
• Reporting - Suite of standard and industry specific reports. Run reports of your mobile devices like, device locations, device status, arrival and service duration times, device moving patterns and many others on the web or export reports for internal use and manipulation.
• Hosted Applications – Applications are hosted on our servers and do not require software to be installed on the mobile device itself.
• Web Services - API level Integration: All MMSF features are available at the API level for large enterprise integration initiatives.
• For a complete list of products and features please visit www.maptelmobile.com

Customer Benefits

• Get the real time view on location of your mobile workforce.
• Increase mobile workforce efficiency and accountability.
• Empower your mobile workforce with new productivity tools.
• Using Client Service Verification increase customer satisfaction by improving your SLA's and by setting new industry standards in service delivery. Use your location based data for capacity planning, route optimization and increased service delivery accuracy.
• Using Dispatch Automation companies such as those in the security and emergency response industries will have the ability to respond faster and more efficiently to emergency situations such as an alarm notification.
• Using Alarm and Incident Report Notifications business such as those in the security and emergency response industries will have the ability to enable their customers to subscribe to notifications when alarms are triggered. Customers can also request to be notified when alarm incident reports are completed for viewing via any web enabled device. This allows for same day report viewing.
• Using Hosted Applications customers do not have to deal with common problems such as device based software draining battery life and versioning control and updates.
• Leverage MMSF API level integration with you business systems to harness full power of automation of your business processes.
• Leverage your Sprint relationship and device investment for faster ROI (easy to use and fast to implement hosted solutions)

Requirements

Phones—BMF Certified Sprint Devices

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