Agilis Systems – IBIS Modules

Back to Field Service Automation

Features

• Operations Manager: provides an organizational, communications, and reporting framework
• Customer Service Manager: assists companies with the management and dispatching of their mobile workforces
• Automatically contacts customers and verifies appointments, and routes this information to the mobile worker

Customer Benefits

• Improves customer service with faster response times and greater communications for service resolutions
• Reduces costs and increases fleet productivity through improved management and allocation of mobile workforce
• Improved internal operations through Web-based reporting that consolidates operational information into one portal
• Reduces overtime and billing errors by using remote terminal devices for time sheets
• Improves Asset Safety and Liability

Requirements

Phones—Windows and Palm OS
Run-time environment—Microsoft MapPoint Web services
Server location—Hosted application
Sprint Business Mobility Framework(SM) Transaction type—Locate, track, and direct
Future services—Geo-fencing and triggered presence

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