Active Message Continuity from Sprint

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Active Message Continuity from Sprint intercepts and makes copies of inbound, outbound, and internal email. The messages are copied to a 30-day rolling message store. The message store can be accessed around the clock by email administrators and end-users to recover messages that may have been lost or deleted from an enterprise’s primary email environment. This 24/7 access can be used on an ad-hoc or case-by-case basis when an individual needs to recover their email. It can also be used company-wide when the entire enterprise's primary email system has failed.

If the primary mail environment is down or a business’ network is unavailable, preventing normal delivery of email, Active Message Continuity from Sprint copies messages to the message store, and queues the original message for delivery once the primary email environment is restored. Any messages sent via the Web-based tools can be automatically merged into the primary mail system to complete disaster recovery operations as soon as the system is restored.

How it Works

1. All inbound and outbound email flows through the Sprint Global Network.
2. Inbound email is scrubbed for spam, viruses, and against any policy rules set up by the customer. Outbound email is also scrubbed against policy rules and scanned by the virus engines (if outbound services have been purchased/enabled).
3. After filtering, a copy of the message is deposited in the Active Message Continuity message store where it stays for 30 days.
4. The original message is delivered to the intended recipient.
5. At any time, an end-user can access the Active Message Continuity message store via a Web-based interface. The Web-based interface allows the end-user to search for and retrieve messages in the message store.
6. If the primary email system is unavailable (e.g., lack of Internet connectivity, mail server crash, power outage), message scrubbing and storage in the Active Message Continuity message store continues as normal. While the primary email system is unavailable, messages awaiting delivery are queued until the primary system is once again available.
7. During a primary system outage, end users can access messages via the Web-based interface, which also includes tools for reading, composing, replying to, and forwarding messages.

Active Message Continuity from Sprint provides the following features:

• Email continuity and disaster recovery delivered as a managed service with 30-day message storage
• Interception-based archiving for inbound and outbound email; internal email captured via journaling from the primary email server
• Web-based access to message store and email tools for end users and administrators
• Web-based tools for composing, reading, forwarding, restoring, and replying to email
• Ability to configure roles and access privileges; global and individual settings
• Event log to track and report system activity
• Call tree lists for notifying staff in the event of an outage
• Global password reset for users in the event of an emergency
• Searchable message store; users can search message header; retrieve and restore searched messages
• Summary and drill down email traffic reports, delivered in Adobe Acrobat (PDF) format. Reports can be scheduled and delivered via email

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